Browse through our list of frequently asked questions to find quick and easy answers. If your question isn't covered here, feel free to contact us directly.
You can download the Sportmaster app via App Store, Google Play Store or AppGallery by searching for "Sportmaster".
To use the app, ensure you have an active membership offered by your employer, a smartphone with a recent OS, the latest version of the Sportmaster app, a working camera and location services enabled while using the app.
Simply log in with your email and password. At the entrance of each network facility, there's a Sportmaster QR code. Scan it using the app to receive a confirmation message, then show this message and a personal ID to the facility's staff to gain access.
No, your account is linked to a single device to maintain security. Logging in from a different device will block your subscription. If you wish to switch devices, please contact us at [email protected] to facilitate the change.
If your account is blocked, reach out to us for assistance at [email protected].
Ensure you are using the correct email address and password associated with your account. If you have forgotten your password, use the "reset password" option to create a new one. For further assistance, don't hesitate to contact us at [email protected].
If you did not find an answer to your question, feel free to contact us at [email protected]. Our team will answer you as soon as possible.
